Request data deletion

How to make a request

Email data@coretrex.com with the subject CorePilot data deletion request. Include:

• The email address associated with your CorePilot account.
• Your company or client account name.
• The connected channel and account name or ID, if relevant.
• Whether you want to disconnect a channel, delete its historical data, remove your personal account information, or delete an entire client workspace.

Do not send passwords, access tokens, app secrets, or payment information.

What happens next

CoreTrex will review your request and verify your identity and authority over the affected data. We may contact you for clarification. Requests involving a shared client workspace may require confirmation from an authorized client administrator.

For an approved channel-data deletion request, we stop future synchronization for the affected connection, remove its stored credentials, and delete the associated data from our active systems. We confirm completion by email or explain any remaining steps or applicable retention requirements.

Disconnecting and deleting are different

Disconnecting a channel stops future access; it does not by itself mean historical data has been erased. Please explicitly request deletion if you want that data removed. Removing one person's access does not automatically delete a shared client workspace or another client's data.

Deleting information from CorePilot does not delete campaigns, orders, or other information held by Meta, Shopify, Amazon, or another source platform.

Backups and retained records

Deleted data may remain in restricted backup copies until those copies expire or are removed through our backup lifecycle. If a backup is restored, completed deletion requests must be reapplied before the affected data is returned to normal use. We may retain limited records needed to document the request or meet applicable legal obligations; any relevant exceptions will be explained when responding to your request.